Full-time, Permanent 

Deadline: 16/06/24

Customer Operations Co-Worker

About the role

Triodos is delighted to be recruiting for a Customer Operations Co-worker to join our customer service team at our Bristol Head Office. The overall purpose of this role is to provide exceptional customer service to both Triodos Banks’ external customers with a focus and commitment to meeting team quality and performance levels.

You will be working in a team environment to support the completion of the team’s daily workflows, ensuring all processes and quality standards are met..

 

Key Responsibilities Include:

  • Provide consistently high-quality customer service
  • Work to achieve set Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) achieving consistent Right First Time (RFT) score in line with set targets in all processes
  • Adhere to team processes and ensure all are up to date.
  • Prioritise your own workload by working to a daily workflow plan given to you and escalate issues which prevent  the daily workflow plan being achieved.
  • Be proactive in suggesting continuous improvement in line with current processes improvement methodology
  • Ensure the integrity of electron and paper customer files, maintaining filing in line with departmental requirements

Skills and Experience:

  • Excellent customer focus
  • Attention to detail
  • Organisation skills
  • Book keeping and data entry skills
  • Have a strong commitment to Triodos’ Banks’ core values of sustainability and transparency.

What’s in it for you?

  • Non-contributory pension scheme from your first day of 8% in year 1 and 10% from year 2 onwards
  • Life Assurance (worth 4 times basic pay)
  • Income Protection – 75% of basic pay after 13 weeks sick and following six months service.
  • Private Medical Insurance with optional enhanced or HCP family coverage
  • A Health Cash Plan
  • Vitality Leave – After each 5 years of service, you will be able to take a sabbatical of up to 3 months.
  • 27 days (FTE) annual leave plus bank holidays per annum increasing to 30 days after 2 years’ service.
  • A buy and sell holiday scheme of up to 5 days (Full Time Equivalent) up to maximum of 35 days total annual leave.
  • 5 days fully paid carers leave.
  • A wellbeing allowance of £200 a year
  • 1 Wellbeing Day
  • Free yoga classes
  • Co-worker retail discounts
  • Cycle to work scheme.
  • Refer a Friend scheme.
  • Colleague recognition voucher scheme

 

Snapshot:

  • Role: Customer Operations Co-Worker
  • Salary: £23,400 FTE
  • Contract: Full time, 6 months contract
  • Hours: 37.5 hours a week
  • Location: Hybrid working (2 days in office  with a choice to work from home on other days (Following an initial induction and training period)

 

Application Procedure

You must be registered with Babbasa to apply for this role. Babbasa is a Youth Empowerment Organisation that supports diverse young people to improve their wellbeing, develop new skills, become role models, and start their dream careers.

If you are already registered with Babbasa and want to apply, please send your CV and a cover letter to Recruitment Caroline Amran, at caroline.amran@byep.org.uk

If you are not registered with Babbasa but identify with the above, please sign up here and someone will be in touch to get you registered and support you with applying for this role.

The deadline for applications is 16th June 2023