Full Time, Permanent 


Box Office Assistant

About Bristol Beacon

Bristol Beacon’s vision is to unite people through the joy of live music. They achieve this through a diverse programme of inspirational musical experiences, which offers something for everybody and encompasses music of all genres including classical, jazz, folk, world, rock, and pop, as well as local choirs, orchestras, and schools.

The work of the team covers all aspects of a customer’s experience when visiting Bristol Beacon. It is essential that excellent customer service is provided at all times and the team take pride in providing a proficient and welcoming Box Office Service to all our customers and visitors to our spaces.


Key Responsibilities Include:

  • To be the first point of contact for all customers and visitors to their spaces, process ticket sales and take payment over the phone and in-person, take enquiries and support event changes in a professional and efficient manner, ensuring high levels of customer service and care.
  • Handle personal information, over the phone and by email, using Spektrix their ticketing management system and maintain Spektrix, ensuring the accuracy, consistency and relevance of data.
  • Support specific customer needs including access needs and disabilities.
  • Respond to customer communications around all aspects of Bristol Beacon through their email and social media channels, passing on relevant enquiries to colleagues.
  • Maintain customer records on Spektrix ensuring confidentiality and in accordance with GDPR Regulations and Data security regulations.
  • Have an understanding of and be able to use Artifax event management software.
  • Be knowledgeable about the spaces & shows

Skills and Experience:

  • Communication
  • Customer Service
  • Team Work

What’s in it for you?

  • 24 days leave plus bank holidays, increasing by one day each year to 29 days after 5 years of continuous service
  • Cycle to work scheme


  • Role: Box Office Assistant
  • Salary: £22,575
  • Contract: Full time, Permanent 
  • Hours: 37 hours, working a flexible rota over 7 days per week, including evenings, weekends and bank holidays. Rota is provided at least one month in advance.
  • Location: Office working – Central Bristol


Application Procedure

You must be registered with Babbasa to apply for this role. Babbasa is a Youth Empowerment Organisation who supports diverse young people to improve their wellbeing, develop new skills, become role models, and start their dream careers.

 If you are already registered with Babbasa and want to apply, please send your CV and Cover Letter to Recruitment Lead Mikhaila, at briscoord@byep.org.uk.

If you are not registered with Babbasa but identify with the above, please sign up here and someone will be in touch to get you registered and support you with applying for this role.

The deadline for applications is 26th June 2023.