Full Time, Fixed Term, Permanent Role 


About Babbasa

Babbasa is an award-winning, Bristol-based, social enterprise with a vision to create a world where all people are inspired and able to realise their employment and enterprise ambitions, irrespective of where they live, their nationality, ethnicity, gender, race, sexuality or faith. Babbasa realises its mission through its subsidiary enterprises including Babbasa’s Youth Empowerment Programmes and Recruitment & Inclusion Services (BRIS) and our core values of Imagination, Determination and Kindness.

Babbasa supports low income and ethnic minority young people to prepare for the workplace as well as support employers to recruit diverse talent, develop cultural competencies and create inclusive work environments for all to thrive. The direct support for young people includes soft skills training, mentoring, and information and guidance support. The direct support for employers includes Recruitment, Inclusion Advisory Support, Cultural Competency Training, Research, Inclusion Needs Analysis and Onboarding Support. Over the next decade, Babbasa plans to grow its services to both young people and employers to respond to the pressing imperative to overcome the structural barriers to workforce inclusion and associated social inequalities in Bristol and beyond.

Job Purpose

The Service Manager is a pivotal and senior role that leads delivery of Babbasa’s Engagement and BRIS (Babbasa Recruitment & Inclusion Services) teams. This involves serving on Babbasa’s Senior Leadership Team and contributing to the strategic direction and leadership of the organisation as a whole. The Service Manager will lead and manage the Engagement and BRIS offer, working closely with the Engagement and BRIS team leads. 

Core Responsibilities

Leadership and Team management

  • As a member of Babbasa’s Senior Leadership Team, be accountable for delivery of key aspects of the organisational business plan and work collaboratively to increase Babbasa’s impact in line with the organisation’s mission
  • Role model the values and behaviours of Babbasa’s Manifesto, during engagement with staff, corporate and community partners, young people and funders
  • Line Manage the Engagement and BRIS Team Leaders, and promote staff wellbeing, motivate and provide support to staff
  • Provide direct leadership, management and supervision for overall Engagement and BRIS service delivery
  • Develop, monitor and evaluate service delivery plans in collaboration with relevant staff members
  •  Implement and maintain relevant quality assurance frameworks through a programme of reviews and audits
  • Engage with and steward senior clients and funders, acting as a advocate for Babbasa’s approach and offer and ensuring an excellent experience of Babbasa
  • Identify, mitigate and manage key organisational risks, ensuring the Senior Leadership Team and Babbasa’s Board are notified and briefed through Babbasa’s risk register and procedures
  • Monitor the progress of all projects, under BRIS and Engagement, identifying and addressing potential risks to delivery, and ensuring key commitments and reporting requirements are met
  • Provide regular monitoring reports for internal management and Board meetings and for external commissioners
  • As a member of the senior leadership team, provide leadership of the wider Babbasa team, coordinating relevant meetings and deputising for the Chief Executive as required

General Responsibilities

  • Ensure young peoples’ comments, voices and suggestions are at the heart of service delivery and respond to their needs.
  • Ensure internal administrative tasks are completed in a timely and accurate manner as required by Babbasa and the activity funder.
  • Deliver support and guidance to participants using best practice.
  • To attend and take part in all core Babbasa meetings
  • To support in the induction of Equal Opportunity Ambassadors


Person Specification

You have excellent management and leadership skills – You are an experienced manager, with a proven track record in the ability to manage, develop and motivate a team.   The well-being and efficacy of the team are of paramount importance to you, and you demonstrate leadership through setting an example of best practice.

You have a good understanding of Service Delivery – You have the ability to monitor and evaluate, improve and adapt services for young people. You are a critical and strategic thinker who can also deliver operational commitments.   You have strong problem solving skills and you are able to problem solve in a complex and rapidly changing environment. You have personal resilience and have the ability to stay focused.  You are prepared to work flexibly occasionally including evenings, weekends and other unsocial hours to fulfil the needs of the business. 

Working with others – You proactively identify business needs, scope and plan minor and major projects to address them, and successfully drive the project to completion, involving and engaging colleagues appropriately throughout. You develop and maintain excellent working relationships with formal and informal stakeholders at every level – with the young people on our programmes, with staff in each department, with our external consultants, with our Board and with others. You build trust and can stand in the shoes of others. 

Organised – You are well-organised and have good attention to detail. By doing so, you manage your own time well and respect the time of others. You juggle multiple deadlines and have a track-record of balancing multiple tasks and responsibilities. You are meticulous and able to prioritise conflicting needs. Effective and efficient – You are constantly reflecting on working practices and improving where necessary. A completer-finisher – you are able to work to deadlines, take initiative and are proactive in your approach to work. You create change that benefits all and is aligned with organisational strategy. 

You’re aligned with our mission – You have lived experience and/or an understanding of the critical issues surrounding equality, inclusion and diversity, including structural issues around race and class, and how they impact young people with specific reference to their leadership and employability experiences. You believe that, with the right support, everyone has potential to achieve excellence, whatever that means for them.

Knowledge and Experience

  • Experience of leading and managing teams
  • Knowledge of, and interest in, Equality and Inclusion
  • Experience of working with young people aged 16-25
  • Experience of delivering projects or programmes against clear specifications
  • Experience of working with or across agencies including youth organisations, local authorities etc.
  • An understanding of the principles and implementation of Equality and Inclusion, Child Protection and Safeguarding Policies
  • Experience of using a variety of information technology and the ability to maintain records on a database

Incentives and Benefits 

Opportunity to: 

  • Live and work in Bristol – a buzzing multicultural city of 460,000 people, speaking 91 languages. An economic powerhouse of the Southwest, voted the kindest city in UK; European Green City (2017); best culinary destination (2019) and happiest city to work in the UK (Guardian, 2016) 
  • Build your leadership and enterprise skills in a safe working environment 
  • Be part of building an innovative, Queen’s Award For Enterprise (Social Mobility) winning, organisation 
  • Be part of transforming the lives of low-income and ethnic minority young people in Bristol, to help directly address the city’s stark ethnic inequalities and of a welcoming and supportive team


  • 31 days annual leave (including bank holidays) 
  • 3% employer pension contribution 
  • Access to flexi-working arrangements
  • Employee Assistance Scheme


    Job Title: Head of Services
    Hours: 35 hours a week
    Salary: Starting £32,000 – £35,000 
    Start Date: Please apply as soon as possible as the vacancy will close when a suitable applicant has been identified
    Employment term: Permanent
    Location: Bristol-based at Babbasa Hub, Backfields House, Upper York Street, St Pauls, Bristol BS2 8QJ with some remote working.

    Please use the application form available HERE to apply and complete our anonymous Equality Monitoring Form