IT Support Assistant

Silverback Films are looking for a versatile, self-motivated IT Support Assistant to join their Technical / Editorial Support team. 

This is a full-time position supporting all of Silverback’s award winning Natural History output for television, social media and theatrical release. 

Job description:  

This is an onsite, Bristol office based role to work alongside the IT and Media Systems Manager and Head of Tech. You will assist in the day to day running, maintenance and logistics of the computers and IT equipment. Keeping up-to-date documentation and accurate track of equipment, managing data safely and securely. 

Responsibilities: 

• System Administration – O365 + other proprietary softwares – Administer user accounts, groups, permissions etc. 

• On boarding and off boarding staff. 

• Hardware, Software and database Maintenance. 

• Technical Support – First level technical support / Help desk. 

Essential Skills and experience 

This is an early to mid-career role where previous IT experience in the following areas is vital.

• Ability to Multi-task and prioritise in a busy environment. 

• Comfortable working with both MacOS and Windows 

• Office 365 System admin and support. 

• General understanding of simple Networking including IP addresses 

• Basic knowledge of IT equipment such as servers, routers, switches etc 

• Understanding of Cloud storage technologies  

• Maintaining clear, up-to-date documentation and accurate records 

• Good communication skills in all mediums (support can be via video call, phone or email)  – and the role will bridge all depts  

The Offer 

• Start date is ASAP – October 2026  

• Contract with Silverback Films for 1 year with a 3 month probation. 

• Hours would be office hours / working week with some flexibility on timings. 

• Salary is dependent on experience, between £30,000 – £34,000 PA

Please note, for this particular role, applicants must already possess the right to work in the UK. We are unable to provide visa sponsorship for this position. 

Applications 

If you are interested, please send your CV and a cover letter to jobs@silverbackfilms.tv with your name and ‘IT Support October 26’ in the subject line. 

Note: The cut off for applications is 09:00 BST Monday 12th October 2026 with interviews anticipated to take place the following week.