Full Time, Fixed Term, Permanent Role 

 

About Bristol Beacon 

Run by Bristol Music Trust, and now publicly known as Bristol Beacon, they were established in 2011 to run  the South West’s largest concert hall and promote musical excellence, creative learning and engagement.  They announced our name in September 2020. Bristol Beacon is a symbol of hope and community. A focal point for music and a place of welcome, warmth and light.  

Bristol Beacon has been part of Bristol’s cultural heritage for 150 years, hosting some of the world’s greatest  musicians from The Berlin Philharmonic Orchestra to The Beatles and Rachmaninov. Their vision is to unite  people through the joy of live music. They achieve this through a diverse programme of inspirational musical  experiences, which offers something for everybody and encompasses music of all genres including classical,  jazz, folk, world, rock and pop, as well as local choirs, orchestras, and schools.  

In 2018, they embarked on a major capital transformation to create a world-class concert hall for the region  that is the most inclusive in the UK. Prior to transformation, their artistic programme had grown to 450 events and six major festivals, attracting 300,000 visitors per year. Their visitors come from across the UK and abroad with 65% from Bristol. Throughout the refurbishment, they have run a programme of 200 concerts per year in interesting locations, which has maintained crucial engagement with audiences and artists, targeting hard-to-reach groups and disadvantaged areas.  

As an organisation increasing in national importance, they have developed creative learning and  engagement work on an unparalleled scale. Their specialisms include working with underrepresented  communities, including 2,500 young people with disabilities and in care. As the Music-Education-Hub for  Bristol, we deliver the National-Plan-for-Music-Education to all children aged 4-18, inspiring 39,000 children  in 150 schools, special schools, and youth groups every year. Their community led Transformation Promise  programme, in partnership with The National Foundation for Youth Music and Paul Hamlyn Foundation,  works with children under five from low-income families, adults in social isolation/with dementia, children in  care/care leavers and community musicians.  

They are showing further sector leadership through their sustainability commitment to become the first carbon neutral concert hall in the UK. 

They achieve all of this through the work of our vibrant and dedicated staff team. They aspire to reflect the city of Bristol and its people; we value individual difference and place great importance on inclusion, wellbeing, and staff engagement, so that their team can be their best selves at work.  

Purpose of Job 

The Music Hub Administrator is responsible for ensuring an effective and efficient visitor service to all music service users. The Music Hub Administrator will play a key part in communicating with visitors to our music  education hub including parents, schools, tutors, and colleagues. They will also provide support in the  planning, preparation and implementation of pupil enrolment and admissions-related duties for education  and cultural activities. 

The post holder will work closely with the Education Programme Manager, the Assistant Education  Programme Manager, and the Admissions Administrator. 

Key Responsibilities and Key Related Competencies  

  1. Customer Service, Communication – To work collaboratively across CLE  and its partners, to coordinate provision of an efficient visitor service using various means of  communication. Building and maintaining good relationships with parents, schools, tutors, young  people, partners, and colleagues, alongside the promotion of opportunities, events, and activities, in  line with key strategic outcomes. 
  2. Planning and Organisation, Adaptability, Teamwork – To support admissions, including coordinating  and managing bookings and enquiries for Creative Learning and Engagement programmes, primarily  music centres (music lessons) and other associated educational activities, working alongside the  Admissions Administrator. 
  3. Administration, Accuracy – Work with the Admissions Administrator to  support accurate and timely enrolment and admissions for activities and events across CLE, from  initial enquiry to completed enrolment and take responsibility for the PDQ machine, including card  payments, daily tallies and recording payments. 
  4. Customer Service – To oversee the Bristol Beacon instrument stock and inventory. Overseeing usage, monitoring loans, returns and storage, ensuring ongoing repairs and maintenance for instruments as required. Liaising with colleagues, schools,  parents, and music practitioners. Preparing/distributing instruments as required and supporting the  instrument hire programme by preparing instruments for hire and liaising with the Music Centre  Coordinator to distribute instruments as required. Forward planning stock replacement and  invoicing. 
  5. Administration, Accuracy – Ensure data is entered accurately and  promptly onto the SpeedAdmin Data Management System for all aspects of role. 
  6. Adaptability, Teamwork – support the running of events such as school concerts  and presentations, music centres and any other events and logistics as required. 
  7. Customer Service, Communication, Planning and Organisation – Manage the CLE info@ inbox  answering queries or redirecting enquires and support the bookings@ inbox for general enquires.  Coordinate the provisions of any education/activity resources as needed.  
  8. Adaptability, Communication – Work to ensure the BMT Safeguarding Policy is adhered to in the  delivery of our music centre programmes, immediately highlighting concerns where appropriate. 
  9. Communication, Customer Service – Develop and maintain partner relationships with key contacts  and stakeholders associated with programme delivery. 
  10. Communication, Teamwork – On a day to day basis comply with the Policies and Procedures of  Bristol Music Trust.  


Employee Specification:
 

Essential – The role holder must have the following Core and Additional Role Specific competencies: Core Competencies  

COMMUNICATION 
− Is able to exchange information in a courteous and effective manner to peers, line managers and  customers.
− Receives information effectively and builds positive working relationships. 

ADAPTABILITY/FLEXIBILITY/PROBLEM SOLVING
− Is reliable and flexible in response to work priorities and issues.  

CUSTOMER SERVICE
− Seeks to understands customer requirements and deliver services that are responsive to diverse  customer needs.
− Meets customer needs through excellent customer service.  

PLANNING AND ORGANISATION
− Provides work on time and to required standards.
− Planning a wide range of recurring tasks.
− Is able to respond positively to changing priorities of the business. 

TEAMWORK
− Has the ability to work effectively as part of a team.
− Covers others and has consideration of needs and skills of others.
− Acts in a supportive manner to the team. 

Role Specific Competencies 

ADMINISTRATION
− Broad administration experience
− Excellent IT skills and recent experience of IT packages (Microsoft Excel, Word and Outlook, data  management software)
− At ease with learning and investigating new IT systems.
− Excellent written skills/communication. 

ACCURACY AND ATTENTION TO DETAIL
− A high standard of accuracy in maintaining and preparing information for internal and external  customers.
− Able to work methodically, paying attention to detail and able to check own work for errors. 

Desirable:
− An interest or experience of working in the Education, Arts or Charities sector.

Occasional Duties 

The post holder will carry out any other duty that is reasonably required.  

Your usual place of work is Beacon Music Centre, based in Southmead, but you may be required to work at  other locations that are reasonably placed, including Bristol Beacon, Central Bristol. 

Responsible to: Education Programme Manager, Creative Learning & Engagement  Bristol Beacon Responsible to: Head of Marketing 

Details:

Full-Time, 37 Hours
Salary: £20,532 per annum

Closing date: Monday 15th August 9.00am

How to apply:
LINK TO APPLY

If you need support or guidance with your application, Babbasa is a youth empowerment organisation based in Bristol who support under-represented young people with their career ambitions.
Our Placement Programme Lead, Husnaa, can offer one-to-one support with your job applications. You can reach out to her on: projects@byep.org.uk