Full-time, Permanent

Deadline: 18/07/24 

  Services Lead (Talent Acquisition) 

Job Description


Organisation: Babbasa

Job Title:  Services Lead (Talent Acquisition) 

Hours: 35 hours a week 


Start Date: August 2024 

Employment term: Permanent

Reports to: Senior Service Lead (Outcomes and Progression) 

Location: Bristol-based at Babbasa Hub, Backfields House, Upper York Street, St Pauls, Bristol BS2 8QJ with some remote working


About Babbasa 


Babbasa is an award-winning, Bristol-based, social enterprise with a vision to create a world where all people are inspired and able to realise their employment and enterprise ambitions, irrespective of where they live, their nationality, ethnicity, gender, race, sexuality or faith. Babbasa realises its mission through its subsidiary enterprises including Babbasa’s Youth Empowerment Programmes and Recruitment & Inclusion Services (BRIS) and our core values of Imagination, Determination and Kindness.


Babbasa supports low income and ethnic minority young people to prepare for the workplace as well as support employers to recruit diverse talent, develop cultural competencies and create inclusive work environments for all to thrive. The direct support for young people includes soft skills training, mentoring, and information and guidance support. The direct support for employers includes Recruitment, Inclusion Advisory Support, Cultural Competency Training, Research, Inclusion Needs Analysis and Onboarding Support. Over the next decade, Babbasa plans to grow its services to both young people and employers to respond to the pressing imperative to overcome the structural barriers to workforce inclusion and associated social inequalities in Bristol and beyond.


Job Purpose

The Services Lead (Talent Acquisition) is a vital link between the employment opportunities being offered by Babbasa’s corporate clients and aspiring young people (talent). You will be responsible for attracting, advising and matching candidates and client companies.


Role Responsibilities


  • Actively research to develop a good understanding of engaged client companies, their industry, what they do, their work culture and environment  to ensure that young people are correctly matched with the appropriate job opportunities.
  • Pursue a suitable list of candidates for recruitment opportunities by using a range of  appropriate techniques e.g headhunting, online advertisement (social media and website), external candidate database, community channels (groups, newsletters, faith bodies etc) and via the Babbasa Services Team (internal database, outreach activities, referral etc).
  •  To support the Business Engagement Team to provide  end to end recruitment services for clients, such as logistical or advisory support for clients. Including:
    • Liaising with the client to organise interviews for candidates
    • Screening and shortlisting candidates for opportunities
    • Preparing candidate profiles for clients and providing relevant feedback and advice
  • Build trusting relationships with young people to ensure we meet their progression outcomes and identify/address any health and safety, disability, equality, concerns or welfare issues.
  • Provide personal 1:1 support for young people around interviews, reviewing CVs and general recruitment advice.
  • Research and lead on outreach activities to promote Babbasa’s recruitment services to prospective clients, as well as promote employment opportunities to prospective candidates (young people).
  • Coordinating and/or attending internal and external events.
  • Undertake other reasonable tasks as directed by the Senior Services Lead (Outcomes and Progression).

General Responsibilities

  • Ensure young peoples’ comments, voices and suggestions are at the heart of service delivery and respond to their needs.
  • Ensure internal administrative tasks and reports are completed in a timely and accurate manner as required by Babbasa and the activity funder.
  • To attend and take part in all core Babbasa meetings.


Person Specification


Knowledge and experience – essential


You have a good understanding of Service Delivery – You value the ability to deliver excellent customer service experience to make an impact. You have the ability to problem solve in a complex and rapidly changing environment. You have personal resilience and have the ability to stay focused.  You are prepared to work flexibly occasionally including evenings, weekends and other unsocial hours to fulfil the needs of the service. You are consistently finding ways to improve and evaluate services and experiences for people.


Relationship Management & Communication You are empathetic and believe in trust building as the foundation for a successful relationship with people. You always seek to develop and maintain excellent working relationships with different people at every level – e.g young people, staff, external consultants, clients and board members. Strong verbal and written communication, when liaising with a range of stakeholders at different levels.


Organised & Attention to detail –  – You are well-organised and have good attention to detail. Demonstrating efficient self time management. You have a track-record of balancing multiple tasks and responsibilities. . Effective and efficient – You are constantly reflecting on working practices and improving where necessary.  Able to work to deadlines, take initiative and are proactive in your approach to work. 


You’re aligned with our mission – You have lived experience and/or an understanding of the critical issues surrounding equality, inclusion and diversity, including structural issues around race and class, and how they impact young people with specific reference to their leadership and employability experiences, with the passion to drive Equality, Diversity, and Inclusion efforts across industries and believe that with the right support, everyone has the potential to achieve.


Knowledge and experience – nice to have


Recruitment – You have experience or a good understanding of recruitment processes, and are able to manage both clients and candidates accordingly, driving attraction, recruitment and retention across a portfolio of roles.

Ability to demonstrate commercial awareness – You are commercially aware and up to date with what’s happening in the recruitment and early careers space, particularly around key issues affecting underrepresented demographics of young people and the barriers that they face entering the workforce. You have the ability to develop an understanding of the markets that your clients operate within, and go above and beyond offering thought leadership to your customers.


Incentives/ Benefits

  • Access to an Employee Assistance Programme with a range of support offers available including free counselling.
  • We aspire to nurture existing talent at Babbasa and recognise we all have something to bring to the workplace, we are a growing organisation and will work with you to find suitable progression and professional development opportunities.  
  • Have access to flexi and hybrid working arrangements.
  • 31 days annual leave including public holidays
  • 3% employer pension contribution 
  • Access to Medicash after successful 6 month probationary completion


Next Steps

If you are interested in working with us and would like to find out more about this role or have any questions, we’d love to hear from you.


How to apply: 


  • Please send a CV and cover letter outlining your suitability for the role to people@byep.org.uk (Note: all applications will be anonymised before being presented to a shortlisting panel)
  • Please complete our Equal Opportunities Monitoring Form HERE


The deadline to apply is midnight  Thursday 18th July 2024


Shortlisting will be conducted Friday 19th July with in-person interviews scheduled for 29th and/or 30th July

If you have any questions on the role or if you would like an informal chat about the position please contact Husnaa Ng, Senior Service Lead (outcomes and progression) at husnaa.ng@byep.org.uk. Further information about Babbasa can be found here: www.babbasa.com.