Full-time, Permanent


Support Programme Lead

Job Description

Organisation: Babbasa Youth Empowerment Projects CIC

Job Title:  Support Programme Lead

Hours: 35 hours a week

Salary: £28,088 per annum

Line managed by: Senior Service Lead (Education & Communities)

Start Date: June 2024

Deadline: Midnight 6th May 2024

Employment term: 12 months fixed term (subject to extension pending funding)

Location: Bristol-based at Babbasa Hub, Backfields House, Upper York Street, St Pauls, Bristol BS2 8QJ with access to hybrid and flexible working arrangements.


About Babbasa 

Babbasa is an award-winning, Bristol-based, social enterprise with a vision to create a world where all people are inspired and able to realise their employment and enterprise ambitions, irrespective of where they live, their nationality, ethnicity, gender, race, sexuality or faith. Babbasa realises its mission through its subsidiary enterprises including Babbasa’s Youth Empowerment Programmes and Recruitment & Inclusion Services (BRIS) and our core values of Imagination, Determination and Kindness.

Babbasa supports low income and ethnic minority young people to prepare for the workplace as well as support employers to recruit diverse talent, develop cultural competencies and create inclusive work environments for all to thrive. The direct support for young people includes soft skills training, mentoring, and information and guidance support. The direct support for employers includes Recruitment, Inclusion Advisory Support, Cultural Competency Training, Research, Inclusion Needs Analysis and Onboarding Support. Over the next decade, Babbasa plans to grow its services to both young people and employers to respond to the pressing imperative to overcome the structural barriers to workforce inclusion and associated social inequalities in Bristol and beyond.


Job Purpose

The purpose of the role is to provide personalised support (1:1 and targeted group work) for ethnic minority young people (12-18) and those from low income households, to overcome complex barriers, build confidence, and develop their aspirations. The post will lead Babbasa’s Support Programme which helps these targeted young people to break the cycle of deprivation and dependency; by becoming less likely to be victims of crime and to offend themselves, more likely to be healthy, and more likely to attend school, remain in learning post-16, and gain meaningful qualifications/progress into their chosen career.


Role Specific Responsibilities

  • Work with participants to understand their goals and ambitions; discover their personal barriers; and assess their strengths.
  • Build a trusting relationship (based on Babbasa values) with the young people engaged focusing on creating a psychologically safe environment for them to explore their challenges and ways to overcome them.
  • Engage, build trust, and maintain effective rapport with the caseload of participants, along with their families and communities, in order to support the young person to make progress toward their aspirations.
  • Design and deliver a range of targeted group activities focused on raising young people’s aspirations, building their confidence, developing life and employability skills, and improving their wellbeing.
  • Deliver intensive 1:1 and wrap around support to a caseload of young people focused on helping them to overcome their barriers and progress toward their chosen outcome e.g. progressing their education, developing employability skills, engaging in work experience, etc. 
  • Liaise with Babbasa Team and external partners to provide participants with access to further specialist support and other progression opportunities where needed e.g mental health support, further training or education, employment tasters, and mentoring.
  • Build relationships with city wide voluntary organisations, schools, colleges and local youth agencies to build a network of mutual support and access referrals of young people onto the Support Programme in collaboration with the Senior Service Lead (Education & Communities).
  • Be responsible for any safeguarding concerns that arises within your caseload, liaising with the Designated Safeguarding Lead, and following Babbasa’s policies and procedures.
  • Maintain a database of participants, monitor and evaluate their progress.


General Responsibilities

  • Ensure young peoples’ comments, voices and suggestions are at the heart of service delivery and respond to their needs.
  • Ensure internal administrative tasks and reports are completed in a timely and accurate manner as required by Babbasa and the activity funder.
  • Deliver support, information, and guidance to young people using best practice, referring them to specialist help when required.
  • Commit to Continuing Professional Development (CPD) to achieve and maintain professional standards of your role and area of responsibilities.
  • To attend and take part in all core Babbasa meetings.
  • Contribute positively as part of a delivery team, as well as part of a wider business team, to deliver business objectives.


Person Specification

Knowledge and Experience – essential 

You build trusting relationships with young people – you have proven experience working with young people aged 12-18 from a wide range of backgrounds including those from vulnerable and/or marginalised backgrounds. You have a strong sense of professional boundaries and understand how to engage with young people in a way that makes them feel safe and supported. You have a strong understanding of the barriers under-represented or marginalised young people might face in realising their aspirations, as well as an understanding of the impact of trauma, Adverse Childhood Experiences (ACEs), grief, and detachment on young people’s development. You are an experienced practitioner when it comes to safeguarding, well versed in safeguarding policies and procedures, and are able to assess young people’s needs and challenges, making appropriate referrals where needed.


You’re aligned with our mission – You have lived experience and/or an understanding of the critical issues surrounding equality, inclusion and diversity, including structural issues around race and class, and how they impact young people within the communities that Babbasa serves. You are passionate about securing the best possible opportunities and life outcomes for young people and believe that with the right support, everyone has the potential to achieve.


You can deliver effective interventions– you have experience delivering 1:1 support to a caseload of young people, drawing on a variety of different interventions and activities to foster a sense of confidence, resilience, and aspiration in young people. You work in connection and collaboration with families and communities, including schools, and have experience facilitating a holistic offer of support for young people and joined-up working. You are adaptable in your work, able to try a variety of different tools and deliver in a wide range of settings in order to best meet the needs of the young person you are working with. You understand the barriers that young people from marginalised and underrepresented backgrounds face, and your approach focuses on empowerment of young people, working with them to come to meaningful and tangible solutions, co-creating a clear and supported path forward to their chosen outcome. 


Organised – You are well-organised and have good attention to detail. Demonstrating efficient self time management. You have a track-record of balancing multiple tasks and responsibilities. . Effective and efficient – You are constantly reflecting on working practices and improving where necessary.  Able to work to deadlines, take initiative and are proactive in your approach to work. 


You have a good understanding of Service Delivery – You value the ability to deliver excellent customer service experience to make an impact. You have the ability to problem solve in a complex and rapidly changing environment. You have personal resilience and have the ability to stay focused.  You are prepared to work flexibly occasionally including evenings, weekends and other unsocial hours to fulfil the needs of the service. You are constantly finding ways to improve and evaluate services and experiences for young people.


Knowledge and experience – nice to have

You are well connected to the youth sector in Bristol – you are connected to and able to draw on a wide range of contacts across education, youth, voluntary, and public sectors to deliver effective interventions and referrals for young people. You are able to build and draw on strong relationships with organisations to facilitate effective interventions to young people who need Babbasa’s support and can work with the Senior Service Lead to identify collaboration projects, mutual referrals, and other opportunities to help Babbasa achieve its organisational goals.  


Skills & Abilities


  • The ability to build strong relationships with young people, based on trust, safety and the Babbasa values.
  • Able to provide young people with appropriate information, advice, support and challenge, and refer them to specialist help when required.
  • Able to develop and deliver effective 1:1 group activities, workshops, and opportunities designed to build young people’s confidence, aspirations, employability, and life skills. 
  • Able to manage a caseload of young people and offer effective interventions to ensure they meet their desired outcomes.
  • Able to monitor and evaluate success across your caseload of young people, projects, workshops, and other information sessions you may deliver.
  • Strong team working skills and a willingness to work flexibly including working evening, weekend, and other unsociable hours. 
  • Strong safeguarding knowledge and ability to effectively support vulnerable young people (including making appropriate referrals)
  • Strong communication skills including relationship building, facilitation, and conflict resolution.
  • Strong prioritisation and time management skills.
  • Ability to work within a strengths-based framework.


Nice to have

  • Youth work or social work qualification
  • Designated safeguarding lead experience / advanced safeguarding practitioner qualification
  • Full driving licence and access to a car


Incentives/ Benefits

  • Work in an inclusive environment working with a team which prides itself on ensuring staff feel seen, valued and heard.
  • Access to Employee Assistance Programme and MediCash policy
  • We aspire to nurture existing talent at Babbasa and recognise we all have something to bring to the workplace, we are a growing organisation and will work with you to find suitable progression and professional development opportunities.  
  • Work for one of the few organisations in the UK honoured with Queen’s Award For Enterprise for Promoting Opportunity.
  • Be part of transforming the lives of low-income and ethnic minority young people in Bristol, helping to make Bristol a more inclusive city.
  • Have access to flexi and hybrid working arrangements.
  • 31 days annual leave including public holidays.



Next Steps

If you are interested in working with us and would like to find out more about this role or have any questions, we’d love to hear from you.


How to apply: 


  • Please send a CV and cover letter outlining your suitability for the role to people@byep.org.uk 
  • Please complete our Equal Opportunities Monitoring Form HERE


The deadline to apply is midnight Monday 6th May 2024


Shortlisting will be conducted week commencing 7th – 9th May 2024, with in-person interviews scheduled for week commencing 13th May 2024. 

If you have any questions on the role or if you would like an informal chat about the position please contact, people@byep.org.uk. Further information about Babbasa can be found here: www.babbasa.com.